Staff Doesn't Know What to Do Next

How we built clear ownership and faster handoffs with structured internal workflows.

Package: Front Desk — Command
Add-On: Custom Slack Apps

Before

  • Intake info scattered
  • Staff unsure who owns what
  • Things fall through cracks
  • Manual handoffs everywhere

What We Built

  • Slack app with action buttons
  • "Assign," "Escalate," "Follow Up"
  • Structured internal workflows
  • Clear ownership

After

  • No ambiguity
  • Faster handoffs
  • Less internal friction
  • Higher staff confidence

Why This Demo Works

This demo shows internal leverage, not just patient UX. Practice owners see how custom Slack apps turn messy handoffs into one-click actions. Staff knows exactly who owns what, when to escalate, and how to follow up — all without leaving Slack. The result is higher confidence and fewer dropped balls.

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Give your staff clarity and confidence

Let's discuss how structured workflows and custom Slack apps can eliminate confusion and speed up handoffs.

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